Privacy policy
This Privacy Policy explains how Sole Decree ("we", "us", "our") collects, uses, and protects your personal information when you visit or shop at soledecree.co.uk (the "Site"). We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Sole Decree 29 Deeley Rd, Nine Elms, London SW8 4XG Email: info@soledecree.co.uk Contact page: https://www.soledecree.co.uk/pages/contact
We are the "data controller" of the personal information we collect about you.
2. Information We Collect
We may collect the following categories of personal information:
- Contact details: name, email address, postal address, phone number
- Order information: items purchased, order value, order history
- Payment information: processed securely by our third-party payment provider — we do not store full card details ourselves
- Account information: login details, if you create an account with us
- Device and usage data: IP address, browser type, pages viewed, referring website, collected automatically via cookies and similar technologies
- Communications: any messages you send us via our Contact Us page or email
3. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders, including handling, shipping, and delivery
- Process returns and refunds
- Communicate with you about your order, account, or enquiries
- Send marketing communications, where you have consented (you can opt out at any time)
- Improve our Site, products, and customer experience
- Detect and prevent fraud
- Comply with our legal and regulatory obligations
4. Legal Basis for Processing
Under UK GDPR, we rely on the following legal bases:
- Contract: to fulfil orders and provide customer service
- Consent: for marketing emails and non-essential cookies
- Legitimate interests: to improve our Site and prevent fraud
- Legal obligation: to comply with tax, accounting, and other legal requirements
5. Sharing Your Information
We may share your information with:
- Delivery/courier partners, to fulfil and ship your order
- Payment processors, to securely process payments
- IT and website service providers, who support our Site's operation
- Regulatory or law enforcement bodies, where required by law
We do not sell your personal information to third parties.
6. Cookies
Our Site uses cookies and similar technologies to operate correctly, remember your preferences, and understand how visitors use our Site. You can control cookies through your browser settings. Some parts of the Site may not function properly if you disable cookies.
7. International Transfers
Some of our service providers may be located outside the UK. Where this is the case, we ensure appropriate safeguards are in place, such as the UK's International Data Transfer Agreement or adequacy regulations, to protect your information.
8. How Long We Keep Your Information
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including to meet legal, accounting, or reporting requirements.
9. Your Rights
Under UK GDPR, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to or restrict certain processing
- Request a copy of your data in a portable format
- Withdraw consent at any time (for marketing, for example)
To exercise any of these rights, contact us at info@soledecree.co.uk or via our Contact Us page.
You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been mishandled.
10. Children's Privacy
Our Site is not intended for children under 16, and we do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Sole Decree 29 Deeley Rd, Nine Elms, London SW8 4XG Email: info@soledecree.co.uk Contact page: https://www.soledecree.co.uk/pages/contact