Refund policy
Sole Decree
At Sole Decree, we want you to be completely happy with your purchase. If something isn't right, we've made returns simple, free, and hassle-free.
Our Return Window
You have 30 days from the date you receive your order to return it for a full refund. This is more generous than the UK's standard 14-day statutory cooling-off period under the Consumer Contracts Regulations 2013, giving you extra peace of mind.
To be eligible for a return, your item must be:
- Unused, unworn, and in the same condition that you received it
- In its original packaging, with tags attached (where applicable)
- Accompanied by proof of purchase (order number or receipt)
Free Return Shipping
Returns are completely free. We do not charge you for return shipping, and we do not apply any restocking fee — you'll receive a full refund for the value of the item(s) returned.
No Final Sale Items
We do not designate any items as "final sale." Every item purchased from Sole Decree is eligible for return within the 30-day window, regardless of whether it was purchased at full price or on discount.
How to Start a Return
- Contact us via our Contact Us page or by emailing info@soledecree.co.uk with your order number and the item(s) you'd like to return.
- We'll send you confirmation and free return shipping instructions.
- Pack your item securely in its original packaging and send it back to us using the provided free return label.
Refunds
Once we receive and inspect your returned item, we'll notify you that it has been received and let you know whether your refund has been approved. If approved, your refund will be automatically processed back to your original method of payment.
Please allow a few business days for your bank or card provider to process and post the refund.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or not what you ordered, please contact us straight away at info@soledecree.co.uk or via our Contact Us page so we can put it right at no cost to you.
Shipping Information
- Handling time: 1–2 business days
- Delivery time: 5–8 business days
Your Statutory Rights
Nothing in this policy affects your statutory rights as a consumer under UK law, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
Contact Us
If you have any questions about our Return & Refund Policy, please get in touch:
Sole Decree 29 Deeley Rd, Nine Elms, London SW8 4XG Email: info@soledecree.co.uk Contact page: https://www.soledecree.co.uk/pages/contact